Your hands-off maintenance team, powered by Stayful
Stress-Free Maintenance Coordination for Short-Term Rentals
Keep your guests happy and your properties running smoothly with Stayful’s dedicated STR maintenance coordination service. We handle the problem, you keep control - without inflated contractor costs.
Why Choose Us
Stayful takes the hassle out of STR maintenance by acting as your dedicated coordination team. We deliver transparent pricing with no hidden markups on included callouts, keep communication guest-facing so you remain hands-off, and protect your hard-earned reviews by resolving problems quickly and professionally. Our flexible subscription tiers are designed to work for single-property hosts right up to multi-unit operators, giving you the support you need at a price that works.
How It Works
When an issue arises, we handle the process from start to finish. Guests, cleaners, or owners report problems to us directly, and we triage them based on urgency. We then book and coordinate a vetted contractor, arrange access, and keep you updated at every stage. On completion, you receive a full update with photo evidence and a clear breakdown of costs. Our ongoing usage reports mean you’ll always have visibility, helping you plan ahead and prevent repeat issues.
What’s included?
Our service is built to give you complete peace of mind while keeping your guests happy and your property in top condition. Every subscription includes proactive guest messaging for maintenance issues, full contractor booking and access coordination, and photo-based job reports so you can see exactly what was done. We provide clear monthly usage summaries, so you know where your money is going, and priority response times that match your plan level. Optional property audits go even further, helping you spot issues before they affect your guests, saving you time, stress, and potentially costly repairs.
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We handle all guest communication relating to maintenance problems — from gathering details to providing updates — so you can stay focused on your business while we manage expectations and keep guests reassured.
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We source vetted contractors from our trusted network, arrange access, and make sure they have all the information they need to complete the job efficiently and professionally.
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Every completed job comes with photographic evidence, giving you a clear record of what’s been done and the quality of the work — perfect for peace of mind and future reference.
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Our monthly reports break down the callouts we’ve coordinated, what was done, and any costs incurred, giving you complete transparency over your maintenance activity.
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Depending on your plan level, we prioritise your jobs to ensure that urgent issues are addressed as quickly as possible, minimising guest disruption and protecting your reviews.
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Our audits go beyond reactive repairs. We conduct a full property walkthrough with a detailed checklist to identify potential issues before they escalate, helping you avoid unnecessary costs and keep standards high.
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We’ll work to pre-agreed spending thresholds for all maintenance jobs, so you’re never caught off guard by unexpected costs. If a job is likely to exceed your limit, we’ll always get your approval before proceeding. This keeps you in control while ensuring urgent issues are resolved quickly.
Choose your plan
For even more value, choose our annual payment option and enjoy a 10% discount, free property audit(s), and priority booking — all while locking in your rate for 12 months.
Perfect for single-property hosts who want reliable, professional maintenance coordination without breaking the bank. You handle the hosting, we handle the headaches.
Designed for small portfolio operators who want more coverage and faster response times. Balances affordability with added peace of mind.
Ideal for larger operators managing 5+ units, where downtime means lost revenue. Maximum coverage, minimal admin fees, and priority handling for every job.
How Our Pricing Works
1. Your Plan Covers Our Coordination
Your subscription includes a set number of callouts each month. We organise the contractor, arrange access, and keep you updated — all at contractor cost.
2. Need More Callouts? No Problem
If you go over your included allowance, you’ll just pay the contractor’s invoice plus a small flat admin fee:
Essentials → £25
Standard → £20
Pro → £15
Ad-Hoc (No Subscription) → £40
No Hidden Markups
No surprises, no inflated invoices — just fair, predictable pricing that keeps you in control.
FAQs
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No - we coordinate vetted contractors to attend.
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We’ll get your written approval before booking.
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Yes, we can work with your preferred suppliers.
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We work from a set of pricing guidelines based on industry average rates for different trades. This ensures you get fair, competitive pricing while allowing for regional variations and specific job requirements. You’ll always see the exact contractor rate on your invoice, and we only add our small flat admin fee for callouts outside your plan allowance. If you have preferred contractors, we’re happy to work with them, as long as they meet our quality and reliability standards.
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No. All our plans are month-to-month. We simply ask for a 2-month minimum commitment for new clients so we can properly set you up and deliver value. After that, you can cancel with 30 days’ notice.
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Yes. We offer an ad hoc service for non-members at a higher admin fee of £40 per callout (plus contractor cost). Ad hoc jobs are scheduled around subscriber work and don’t include priority booking or member discounts.
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Yes, you can upgrade or downgrade your plan at the end of your billing cycle, depending on your needs.